Product sorting doesn’t work
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Hi!
We have sorted products in the backend, but the new sorting isn;t visible at the frontend on the shop page.
Any idea why this does not work?
Kindest regards,
Amanda
Hi Madoo Webdesign,
Thanks for reaching to us and appreciate your patience.
1. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
2. You also should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
Please let me know how it goes.
Best Regards,
Hung PD
Hello Hung,
Thanks for your advice. When switching the theme to the default twenty-twenty-five, the product sorting does work. So apparently there’s a clash with the theme…
How can this be solved?
Kindest regadrs,
Danny
Hi Madoo Webdesign,
Would you mind if I deactivate extra plugins for testing? Please confirm me back.
Regards,
Hung PD
Hello Hung,
Hereby confirmed, please continue.
Kindest regards,
Danny
Hi Madoo Webdesign,
I checked your site, the sorting is showing and working properly https://ibb.co/hFvhGYfN
Please let me know if you need further helps.
Best Regards,
Hung PD
Hi Hung,
Thank you for investigating, but it’s not what I meant. I mean that the sorting of the products in the backend, doesn’t come forward on the frontend. Please see https://snipboard.io/c3OR5l.jpg.
Kindest regards,
Danny
Hi Madoo Webdesign,
Please check how it works with some default WordPress themes like TwentyTwenty Five or WooCommerce Storefront to understand if it is our theme issue or not.
Best Regards,
Hung PD
Hello Hung,
Sorry for my late response, I have been on holiday in the meanwhile.
As stated beforem sorting does work correctly when we switch to another theme.
Could you please continue your investigation?
Kindest regards,
Danny
Hi Madoo Webdesign,
Please record a short video or share some screenshots that demonstrate the problem so we can understand and reproduce it on your website.
Thanks for your patience.
Regards,
Hung PD
Hi!
Please find the recording at https://somup.com/cTjq2i86pu.
As you see, the sorting of the products at the frontend, don’t change when re-arranging them in the backend.
Kindest regards,
Danny
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