Product specific video disappearing from product page gallery bug

Hello, I have noticed a week ago that the product specific video’s are disappearing from product page gallery. I have a video file to demonstrate this bug but the file size exceeds 2mb. I have tried turning off plugins to see if they are the issue but that is not the case. Please reach out to me at [email protected]

Hi kartikartonline,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

Hello,

I have created a separate account for you to take a look.

actually use the link in private below to login

Hi kartikartonline,

Thanks for details.

Somehow video gallery removed automatically, would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

I do not mind, just activate it back when you are done testing. I can reply to you in real time if you message me on WhatsApp at the number in the private section.

Hi kartikartonline,

This is because the default variation is selected, and when the video form is initiated, it disappears. In this case, so that the video does not disappear, you do not need to select the default variation https://ibb.co/w6v4wHN

Regards,

The default variation is selected for a better user experience to be simplified and with less clicks, it needs to be selected. Is there a workaround I can do in the product variation or a free plugin I can use?

I converted all of my variable products to simple products and it rectified the issue I was facing. Thank you for narrowing down the cause of this.

Hi kartikartonline,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

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