Home Forums WoodMart support forum Product specific video disappearing from product page gallery bug

Product specific video disappearing from product page gallery bug

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #610577

    kartikartonline
    Participant

    Hello, I have noticed a week ago that the product specific video’s are disappearing from product page gallery. I have a video file to demonstrate this bug but the file size exceeds 2mb. I have tried turning off plugins to see if they are the issue but that is not the case. Please reach out to me at [email protected]

    #610782

    Hung Pham
    Keymaster

    Hi kartikartonline,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    #610877

    kartikartonline
    Participant

    Hello,

    I have created a separate account for you to take a look.

Viewing 3 posts - 1 through 3 (of 3 total)