Product Tabs and Mobile View Problems
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Hello,
I am having some issues with the theme, especially on a mobile device.
If I use my mobile phone to view my website, the menu button does not work, I have to click on a product on my homepage and then I can access the menu.
Also, I want to use the ‘Tabs’ view for my tabs, it works fine on desktop site but all tabs other than the Reviews tabs disappear. I can only use accordion on mobile but I don’t like this view.
I hope you can help with these issues.
Please let me know if you need any further details regarding my issues.
Thank you!
I have a bit of the information wrong. The website Menu does work on mobile device from the homepage but does not work when you click on a product.
Hello,
I have checked your site, and the mobile menu is working fine.
See the screenshot for clarification: https://postimg.cc/z3Lbdht5
Regarding the tabs on the single product page, I can see that you are using the Accordion-style tabs layout on your website. However, the accordion functionality is not working correctly on either mobile or desktop.
Please share your WP-Admin login details in the Private Content field so I can investigate the issue directly on your website and provide you with a possible solution.
Best Regards
Hi,
Thank you for your reply.
Yes, the menu works on the homepage but does not work when you click on a product, when I click on a product and then press the menu, nothing happens.
I am currently using the accordion which works on mobile and desktop. I want the normal tabs view which works on desktop but not on mobile. When i use just normal tabs on mobile, only the Reviews tab appears, the description and additional information disappear.
I have created a web admin for your use.
Many thanks,
Neil
Hello,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.
Best Regards
Hi,
I deactivated all 3rd party plugins and still got the same issue. I have re-activated them all and still same issue.
What I have noticed is, if I click on a product that is in stock, the normal tabs layout set to tabs, the description and additional information tabs disappear and the menu does not work.
If a product is out of stock, the menu works on the product page and the description and additional information tabs appear, so it looks like it is a theme issue.
To clarify:
Tabs Layout set to Tabs in Theme Settings > Single product > Tabs
In stock items on product page: Menu does not work and tabs do not appear
Out of stock items on product page: Menu works and the description and additional information tabs appear.
Hopefully you will be able to work this out.
Many thanks!
.
