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Product Tabs shortcode taxonomies/attributes disappearing

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  • #698715

    minde
    Participant

    Hi,
    I’m using the Products Tab shortcode and have an issue with the Data source → Taxonomies options.
    When I select two categories and some attributes, everything displays correctly on the frontend.
    But when I go back to edit the shortcode and try to add an extra taxonomy, the previously selected attributes disappear.

    It looks like the shortcode doesn’t remember all selected taxonomies/attributes after saving.
    Could you please check what might be wrong, or if this is a known bug?

    Thank you!

    • This topic was modified 3 days, 19 hours ago by minde.
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    #698867

    Hello,

    Could you please record a short video and describe how we can reproduce the issue so we can check this for you?

    Best Regards,

    #698907

    minde
    Participant

    Here is video

    #699117

    Hello,

    After reviewing your issue, we believe that the situation may be caused by a third-party plugin, since the Type column does not exist by default on the Attributes page (https://monosnap.ai/file/GVoUTus2igF8aVbB4BtcUBTmub6mjI) .
    Could you please temporarily disable all third-party plugins and check whether the issue persists?

    Best Regards,

    #699123

    minde
    Participant

    Info

    #699419

    Hello,

    To ensure that YITH Addons works correctly with the control where you select attribute terms, the Type of that attribute must be set to Velg (Offentlig).

    This is required because the control can only work with public taxonomies, and this limitation comes from the WPBakery plugin.

    Best Regards,

Viewing 6 posts - 1 through 6 (of 6 total)