product variable swatch don't switch the product image

Hi XTemos Team,

I did the woocommerce update, the theme update, and the woocommerce templates update (and recovery of template changes). Unfortunately when I restarted the website I noticed that had lost the feature of change the product image when I click the product variable swatch on the single product page. I really don’t know what happened because it keep working normally in category page before enter in single product page.

Can you give me some advice please?

I attach 4 images that illustrate my problem

Thank’sfor your attention.

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Hello,

Please, be sure that you have cleared your browser cache after the update. If it won’t help, please, provide us your website link so we can check it.

Regards

Thank you for your reply. Unfortunately nothing changed. Fro yesterday to today, the image gallery with the diferrente combinations also disappeared.

Website is right now offline, but I’ll let you the access info.

Thank you ver much for your attention.

Could you please provide us your FTP access also?

Yes, no problem!

We need your FTP access, we can’t do our changes via your control panel.

Hi,
I’m sorry!

Sorry, but we can’t access your website at the moment at all https://gyazo.com/b66f2449a4159e6c4c51888b4c06135f

I don’t know what happened. Can you please try again?

I tested the username and password that I gave you and it’s working

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Sorry, but we can’t edit any files and always get errors like this https://gyazo.com/9e33a4f7c017cadb607cf439c0bef7c9

By the way, could you please try to reinstall the theme and disable all additional plugins not required for our theme?

You can edit all the files with the cpanel (control panel) access, can’t you?

Did you try to reinstall our theme as it seems that you have made some changes in the files or didn’t update it correctly?

Hi XTemos Team,

I did the woocommerce update, the theme update, and the woocommerce templates update (and recovery of template changes). Unfortunately when I restarted the website I noticed that had lost the feature of change the product image when I click the product variable swatch on the single product page. I really don’t know what happened because it keep working normally in category page before enter in single product page.

Can you give me some advice please?

my ftp

Hi!

Since I made the update of the woocomerce several functionalities ceased to function as the variable products and gallery of images.
Can you give me a hand?

We just checked your website but see that it is running 3.6.1 version since our latest version is 3.6.2 and you can download it on ThemeForest.

thanks, but i can not update the theme,

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You can download the latest version here https://themeforest.net/downloads

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