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Product variation Image
- This topic has 22 replies, 2 voices, and was last updated 6 years ago by Artem Temos.
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November 12, 2018 at 8:42 pm #89093
arianpourParticipantI have set product images for all the variation but sadly this theme only shows ( loads) one of the images at the time of selection and if select any other variation it fails to load other images in the large view.
please help me to fix it because even at the time of ordering also it stick to one image which is maybe it is not the right variation.
Attachments:
You must be logged in to view attached files.November 13, 2018 at 5:47 am #89122
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
November 15, 2018 at 6:31 am #89569
arianpourParticipantHi
I did that but no still I have the same problem.
Here is the Access:November 15, 2018 at 7:17 am #89575
Artem TemosKeymasterCould you please send us a direct link to the product where we can check the problem?
November 15, 2018 at 7:24 am #89578November 15, 2018 at 7:37 am #89585
Artem TemosKeymasterPlease, disable extra plugins first.
November 18, 2018 at 10:06 am #90163
arianpourParticipanti did disable the plugins but still i have the same issue ????
November 18, 2018 at 10:52 am #90171
Artem TemosKeymasterAs we can see, external plugins are still turned on.
November 18, 2018 at 12:01 pm #90180
arianpourParticipanti just deactivate it again pleaSe check still i have the same issue
November 18, 2018 at 12:03 pm #90181
Artem TemosKeymasterNow it seems to work well https://gyazo.com/94f74be4ab2935310af8bf381de5645c
November 18, 2018 at 12:05 pm #90182
arianpourParticipantplease check it with all the colors usually only works with the first color you choose after that not working
Attachments:
You must be logged in to view attached files.November 18, 2018 at 12:13 pm #90188
Artem TemosKeymasterCould you please also check how it works with default WordPress theme? Most likely there is some problem in your variations for this product.
November 18, 2018 at 12:15 pm #90189
arianpourParticipantit’s working fine with my previous theme ( Flatsome) no issue on that part but it seams on this woomart theme its only able to change the color one time
November 18, 2018 at 12:17 pm #90190
arianpourParticipantNovember 18, 2018 at 3:07 pm #90211
Artem TemosKeymasterOK, please, keep all external plugins deactivated and send us your FTP.
November 24, 2018 at 6:37 pm #91442
arianpourParticipantcan you please get nme your email i will send you the SSH key
November 24, 2018 at 7:49 pm #91449
Artem TemosKeymasterYou can post this information via the private content field.
November 25, 2018 at 5:25 am #91468
arianpourParticipanthave you managed to fix it i did send the Key and details here
November 25, 2018 at 5:26 am #91469
arianpourParticipantHere is the details again
November 25, 2018 at 9:01 am #91507
Artem TemosKeymasterWhat is your FTP host? And how to connect with this key file?
December 7, 2018 at 7:35 am #94489
arianpourParticipantas i mentioned before you can use SSH with the following details
December 7, 2018 at 7:35 am #94491
arianpourParticipantit has been very long time i’m waiting , please help me to fix the issue
December 7, 2018 at 7:37 am #94493
Artem TemosKeymasterBut we need your host as well, not just username https://gyazo.com/78d1f509933d3df33fd570822f934f8c
And we don’t have any delays and answered you a few weeks ago about this. -
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