Product Variation Issue on Arabic Version
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Hello Team
I trust this message finds you well.
I am currently encountering an issue with the product variation on our website in the Arabic version only. Specifically, when attempting to select a color, it does not register the selection, and I am encountering a JavaScript error . Notably, switching the theme to twenty twenty one resolves the issue. However, our Woodmart theme is updated to the latest version, 7.4.
I kindly request your prompt attention to investigate and address this matter. Your assistance in resolving this issue is greatly appreciated.
Looking forward to your prompt reply.
Thank you.
Best regards,
Hi maurice.bandar,
Thanks for reaching to us.
Please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.
Regards,
Hello,
Kindly check the Private Content Area for the Access
Thanks.
Hi maurice.bandar,
Thanks for details.
I tested your site in Arabic language and swatches worked well https://prnt.sc/HRnCUnZc4r7k https://prnt.sc/xQim81Sxjerj
Please test on incognite browser and see if it works.
Regards,
Hello,
It’s not working; I’ve tested it in an incognito browser, but I still can’t select a variation. It changes the image, but it’s not registering the selection. Please check it in incognito mode and open the console to see what happens when clicking on any color. Kindly refer to the attached image where I’ve shared details about the console.
https://ibb.co/TqYQ2hh
Regards,
Hi maurice.bandar,
Thanks for details.
According the screenshot, the slugs have been written in Cyrillic language, which caused the issue.
Please re-write in Latin languages, go to Settings -> Permalinks and resave them to apply these settings.
Regards,
.
