Product Variations on Product Category / Shop (Archive) not working

Hi Luke,

Thanks. Really appreciate your support.
In private area, I share with you the steps our IT pass to me to connect to the server via SSH.
Hope it works.

Regards.

Hello,

When we connect to the server via your instructions, we have such an error – https://monosnap.com/file/hKHvCZ5Vw4tIxBbujwhe5iAo9aiFlL

Kind Regards

Hi Luke,

Please try again with the new credentials (use and password) i share with you. Rest of details keep the same.

Thanks

Hello,

Sorry for the delay. Our team is currently working on it and investigating the issue. As soon as I receive an answer, I will let you know.

Kind Regards

Hi Luke,
Thanks.
Regards.

Hello,

We checked your website and found that the problem lies with your server’s limitation which cannot process the content on the page. In this case, you can try to increase the PHP Memory Limit, but if this solves the problem, you’ll need to reduce the AJAX variation threshold to the minimum value, and in this scenario, it will work.

Kind Regards

Hello,

Sorry for all this time without answering but I have been away on holidays.

I’ve increased the PHP memory and seems it works on the product test I recreated but not on the old products.
Does increasing the PHP memory should affect all products or I need to recreate them all? Just to understand why work on some products and not the others?

Besides the PHP memory, is any other server’s limitation which is causing that issue? Our live site is hosted on a Cloud Server that can be upgraded if need it but I should understand where the problem exaclty lies.
After adjusting the PHP memory limit, which AJAX thereshold value should we try?

Here the product that works:
https://www.mude-sportclubs.com/shop/variable-product-test/

Here products that do not work and keep showing a blank page:
https://www.mude-sportclubs.com/shop/mens-training-short-with-underpant/
https://www.mude-sportclubs.com/shop/womens-training-t-shirt-long-sleeves/

Thanks and regards

Hello,

The “AJAX variation threshold” is situated in Theme Settings -> Shop -> Variable products.

https://prnt.sc/cb_qkH_DgXgx

So reduce that threshold value, and then you can try to edit the products via bulk edit.

Let me know the result.

Kind Regards

Hi Luke,

I know where the AJAX variation threshold is located, thanks.

I was asking about what value is the “correct” one? You metioned earlier that when increasing the PHP memory, I should reduce the threshold at minimum….but what’s that minimum value, 1, 10, 30….? Should I try different options which will give different results?

Regards

Hello,

Please contact the server support and ask them to check why the page does not load (preferably, ask to give the logs that appear during the loading of the page)

Kind Regards

Hi Luke,

I’ll ask the logs but while I understand that for you seems to be a server problem, I’m still quite convinced it’s a bug or a plugin conflict between WPML, Woodmart and Elementor.

Why everything works well and no blank page appears on the products with variations IF:
I DISABLE the Single Product Layout (Elementor)
or
I DISABLE the WPML String Translation Plugin

I believe that if it’s a server problem it will occur the same if the custom layout (Elementor) is disabled and/or if the WPML plugin is disabled. Correct? Why when using the general product page layout (Woodmart), no blank page appears and all works fine? For me, it seems more a conflict than a server problem.

Regards

[Author]

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