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Product Video does not play

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  • #707063

    I am importing an mp4 video file in the main image of a product hosted in my server.(local)
    I choose it, save it and update the product, but video does not show.
    When i click on the video button on edit product, doesn’t appear the file, like it is not choose it correctly.
    https://app.screencast.com/ddObbSWvetoSr

    #707100

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I’ve checked your site and tested the product — the MP4 video is working correctly and displaying as expected on the product page

    See screenshot for clarification: https://ibb.co/PGnMNFyr

    It looks like the file is being saved properly and shown on the frontend. If you’re not seeing it, please try clearing your browser and site cache and check the issue.

    If you still notice any issue, please share the exact product URL where the video is not showing and I’ll check it again.

    Best Regards,

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