Product videos are not always played in “mobile version”

[gonzalohuez]

when browsing from my website http://celularesenventa.cl using a cell phone. Product videos do not always play. I believe this problem originated after activating the LiteSpeed Cache plugin.
I would appreciate a solution.

Link video: https://www.loom.com/share/02d048e5babd48829ba8af95bd10b1cc?sid=aa487905-327a-4b34-bda1-c61017f3eafb

• This topic was modified 8 months, 3 weeks ago by gonzalohuez.
• This topic was modified 8 months, 3 weeks ago by gonzalohuez.

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I just realized that this doesn’t just happen with the mobile version. It also happens in the desktop version. Also, it is not a problem with the LiteSpeed Cache plugin. Since I disabled it and the problem persists. I think this problem is directly related to the template.

Link video (desktop version): https://www.loom.com/share/bb1db14e61b7417cad8cce32c31e9ebe?sid=d17aa0ae-230d-42b6-9fab-7952659265bf

this doesn’t always happen. When you do the tests, try different products.

Hello,

Okay, understood. Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site. Also, send me access to the admin panel.

Kind Regards

Ready friends, I leave you the necessary data to carry out the tests.

Hello,

Seems that some 3rd party plugins affect the video functionality, without 3rd party plugins it works well, here is a video: https://dropmefiles.com.ua/en/GDMS9s

I suggest disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

Then activate the plugins one by one, checking the issue to detect which one causes the problem.

Kind Regards

Sir, I am not interested in deactivating any plugin on my website. All puglins are necessary for the operation of my store. Please, I ask you for a Solution.

Please don’t make any settings on my website. A technician from my work will review and try to resolve the problem. we are in contact.
Thank you so much.

Hello,

Understood, I will wait for your response.

Thank you for your time and have a good day!

Kind Regards

Dude, there’s no point. The problem of playing the videos in the mobile version persists (play more than 5 videos and you will notice that the video does not load later). This also happens sometimes on the desktop version of my website: http://celularesenventa.cl

Link video (mobile version): https://www.loom.com/share/02d048e5babd48829ba8af95bd10b1cc?sid=aa487905-327a-4b34-bda1-c61017f3eafb

Link video (desktop version): https://www.loom.com/share/bb1db14e61b7417cad8cce32c31e9ebe?sid=d17aa0ae-230d-42b6-9fab-7952659265bf

I leave you the access information to my WordPress so you can solve this problem that has me crazy, please.

Hello,

Please add the following code in the “On document ready” area in Theme Settings -> Custom JS:

if ( document.querySelector('.woocommerce-product-gallery .wd-carousel-item.wd-with-video') ) {
	const tag = document.createElement( 'script' );
	tag.src = '//www.youtube.com/iframe_api';

	const firstScriptTag = document.getElementsByTagName( 'script' )[0];
	firstScriptTag.parentNode.insertBefore( tag, firstScriptTag );
}

Then clear the cache and recheck the issue.

Kind Regards

It works like a charm. Thank you very much dear Luke!

Hello,

You are welcome! If you do not mind, can you please leave a 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot.

Have a good day!

Kind Regards

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