Product videos are not working

Hi
I have several products that video is dipslayed on the featured image and the videos are not working.
I checked the video URL (Youtube) and it seems to be valid, so I’m not sure why the videos are not displayed.

For exmaple – this product –
https://www.smartliner.co.il/product/super-midi/
has this video URL –
https://www.youtube.com/watch?v=YbiUkUcOHhg

and this product –
https://www.smartliner.co.il/product/mincord/
has this video url –
https://www.youtube.com/watch?v=COKg6Ju5_2c

I’m not sure why it’s not working.

Thanks
Hofit

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Hello,

Please add the following code in the “On document ready” area in Theme Settings -> Custom JS:

if ( document.querySelector('.woocommerce-product-gallery .wd-carousel-item.wd-with-video') ) {
	const tag = document.createElement( 'script' );
	tag.src = '//www.youtube.com/iframe_api';

	const firstScriptTag = document.getElementsByTagName( 'script' )[0];
	firstScriptTag.parentNode.insertBefore( tag, firstScriptTag );
}

Then clear the cache and recheck the issue. Let me know the result.

Kind Regards

Thanks it’s fixed.
will it be fixed in the next version?

Hello,

In the 7.5 version, it should be fixed globally. So after the update, you can remove that custom.

Kind Regards

Hi
What about Vimeo fix?
I didn’t update the version yet.

https://www.smartliner.co.il/product/speedylight/

Hello,

Please update it to the latest version and check that issue again. Do not forget to update the Core plugin as well.

Then let me know.

Kind Regards

Hi
After upgrading Vimeo is working, Youtube is not working (I removed the exitra JS code you gave me).
After adding the JS code again, Youtube is working.
So it seems it’s not completely fixed in the new version.

Regards
Hofit

Hello,

Please send me the URL link to such a product that uses video from Youtube.

Thank you in advance.

Kind Regards

Hi Luke

This is a product with a Youtube video.
https://www.smartliner.co.il/product/mincord/

I also created a video for you to see that it’s not working if the JS code is removed.
https://www.awesomescreenshot.com/video/26953064?key=a6084814d853ab7d9dea3d4017217f71

The current theme version is 7.5.1

Regards
Hofit

Hello,

Okay, I see. May I disable some 3rd party plugins for testing?

Looking forward to collaborating with you!

Kind Regards

Hi
Yes you may. Please just enable it again after you’re done.

Thanks

Hello,

Looks like the issue is related to your customization in the child theme. You can be sure of that by enabling the child theme and disabling that custom JS that we provided.

Kind Regards

Hi

Ok, thanks. I will check it.

Hello,

Okay, If there’s anything else you’d like to know, please don’t hesitate to ask.

Have a good day!

Kind Regards

[Author]

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