Product videos not playing in mobile view …..

I have a problem with the product videos in the gallery. For some products the videos are displayed in mobile view (Safari), but for some products they are not. If you click on the play button it just loads the whole time. On the desktop, however, there are no problems. I tried vimeo and youtube. Both the same problem.

Please check this page:

https://blauglas.com/produkt/iphone-15-plus-anti-spy-panzerglas/

Desktop the product video is working but mobile not.

or take a look for this page. one video in gallery is working second video is not working.

https://blauglas.com/produkt/blauglas-iphone-15-panzerglas-mit-blaulicht-filter/

?

Hi iphonedisplayshop.de,

Thanks for reaching to us.

I tested on Safari and video loaded well https://we.tl/t-mkmUCzo7TJ

Please purge cache from plugin / CDN or disable it and check again. https://prnt.sc/WXJkWxWYqgcx

Regards,

I deactivate following plugin: WP Fastest Cache but still the same problem.

please check this link: https://blauglas.com/produkt/iphone-15-pro-max-anti-spy/
One video in the gallery works, the second video doesn’t work.

Hi iphonedisplayshop.de,

The video I provided that was recorded from this product.

Please double check.

Regards,

Sorry. Please check this link. https://blauglas.com/produkt/blauglas-iphone-15-panzerglas-mit-blaulicht-filter/

safari mobile oder dekstop firefox

Hi iphonedisplayshop.de,

First of all, take our apologies for the long delay in answering.

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

[Author]

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