products disappear from cart while shopping

Hello,

I have a problem with products disappearing from the cart while shopping.
We have a shop where very much customers are buying more than 15 different products in one order.
I have had complaints from customers about these disappearing products, so I am testing with an order of 20 products and I already have switched the caching off, turned the child theme off.
But still after some products the first ones are deleted from the cart spontaneously.
And it’s not always the same product that is disappeared, very strange….

When I switch to Storefront theme this problem is gone.

I have a staging environment available to see the problem.

Can you please help me solve this?

Thanks.

Best regards,

Dennis

Hello,

Could you please send a video of how I can replicate it on my side?

Looking forward to collaborating with you!

Kind Regards

Hello Luke,

I have made a screencast….see below.
I hope this is clear enough.

Best regards,

Dennis

Hello,

Please disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

Then activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

[Author]

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