Products do not load

Hi, so far I had to remove it, when I insert the product reviews widget in the product layout, it is impossible to access the product in the frontend, it keeps thinking and does not access.

Thank you, best regards!!

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check and give you a possible solution.

Best Regards,

Ok thanks, I’ll do it this afternoon and in case I have to deactivate them I’ll do it at night so you can check it without having to close the web in busy hours.

The strange thing is that in the .it works and in the other two domains it doesn’t, I’ll check it.

Best regards!!

Hello,

Please let me know once you’ve tested it, Once you check and confirm, I’ll be here to assist further if needed.

Best Regards,

Hi Aizaz, sorry I couldn’t make it until this afternoon.

I have deactivated all plugins except Woodmart Core, Woo and Elementor, I also tried with the parent theme and the product still didn’t load.

I had to activate everything again until you are available, I have taken a screenshot of the Google console with the errors that came out in the google console when trying to load the product, maybe it will help you, I the truth that is not my specialty.

Best regards!!

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Hello,

I have checked your site, and the product reviews added in the layout as well as the product page are loading correctly. Please review your site from your end, and if you still notice any issues, feel free to reach out.

Best Regards,

Hi Aizaz, what exactly did you do to make it work for you? I have inserted the product reviews widget in the single product layout but the product page doesn’t load for me, even after clearing cache in the web and browser, in incognito it doesn’t load either 🙁

Best regards.

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Hello,

Sorry to say your site is not working due to a timeout issue. you can simply ask your hosting provider to increase the values: https://postimg.cc/YGpKb2Y4

Best Regards,

Hi, what did you do to get that screen, deactivate plugins? Test loading a product with the reviews widget on?

I see that the elementor product template is deactivated and with the default design of the theme it doesn’t load either, tell me if you can activate the template.

The php runtime is at 360, a value more than enough, the problem is that it does not load the product with the widget inserted.

Thanks for your help.

Hello,

Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.
Looking forward to collaborating with you!

Best Regards,

Confirmed!!

Hello,

Unfortunately, I don’t have permission to deactivate plugins on your site due to network admin restrictions. Kindly disable all plugins that are not related to our theme temporarily so we can properly investigate the issue.

Best Regards,

Give me 5 minutes exactly.

everything is already deactivated, except elementor, wooocommerce, woodmart core and the maintenance plugin to keep the website closed, if you want me to deactivate it you can tell me, but I checked it and it was not the cause.

thank you very much.

Hi, are you with it? If you can’t tell us so we can activate everything again, it’s a website with a lot of orders and it’s been closed for a long time now.

I have had to re-activate everything, I will do it all again tonight so that early tomorrow morning you can make the necessary checks without affecting the sale too much.

Sorry for the inconvenience.

Best regards!

Hello,

For testing this issue, please try to create a Staging platform where you can test issues, enable/disable features/plugins, thus such changes will affect the main site. Also, share the WP login details of the staging site so I can further check on your staging site and troubleshoot the issue.

The article below will help you to create it: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Best Regards,

Don’t worry, you can now log in without any problem.

Thank you very much.

Hello,

Please now check back your site and check the issue.

See this video for clarification: https://streamable.com/t3cq1w

Best Regards,

Hi Aizaz doesn´t work for us 🙁

We have tried clearing cache and incognito and nothing.

It is to remove the reviews and if it loads instantly almost.

thanks.

Hello,

Did you remove the reviews from the layout manually, or were they removed automatically?

Best Regards,

Manually! should I leave them?

Hello,

Yesterday, I added the product reviews widget to the layout, and it was working correctly.

For clarification, I’ve recorded a video for you: https://streamable.com/t3cq1w

Since you mentioned that manually removing the reviews widget and products are not loading, please try adding the product reviews widget again to the layout. Also, I recommend clearing your browser cache or checking the site in incognito mode / another browser to confirm if the issue persists.

Best Regards,

Hi yes, yesterday before deleting the opinion module, I kept all plugins deactivated, cleared cache and tried incognito mode in Chrome, Safari, Firefox and Firefox Developer, and cleared elementor cache too, it didn’t work.

I just tried again, doing the same and clearing litespeed cache and even doing a Flush from Cpanal and it didn’t work either 🙁

I don’t understand why it works for you and not for us, it doesn’t make sense.

thanks for all.

Hello,

I noticed that there are several plugins currently active on your site. To properly identify the root cause of the issue, I recommend either creating a backup of your site or providing me access to a staging site. With your permission, I will carefully deactivate the plugins one by one.

Before deactivating, I will record a video of your site showing the current state, and after deactivating the plugins, I will record another video to demonstrate the results. This way, we can clearly confirm if the issue is caused by a third-party plugin.

Once I identify the specific plugin causing the problem, I will share the plugin name along with both videos for your reference.

Best Regards,

I’ll see if my programmer can get it ready and let you know as soon as I have it.

best regards!!

Hello,

Ok, I am waiting for your response.

Best Regards,

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