Products empty shop category title issue

Hi. I have noticed that when an empty shop category is accessed, page title displays “Blog” with the default page title image. It should display the category with its image associated. I´m using customized layout for shop categories. Can´t find the culprit of this behaviour. This does not happens when there is at least one product in the category.

I have tried switching to default Woodmart theme and disconnecting all plugins except woocommerce, woodmart core and wpbakery, but issue persist.

Example urls with this issue:

https://www.mongo.es/dermocosmetica/kits-y-sets/ (empty primary category)
https://www.mongo.es/dermocosmetica/facial/tonico/ (empty subcategory)

Thx

To add a touch of strangeness to this problem, I have also noticed that it only occurs if the device is NOT mobile (mobile phone or tablet); it only happens on computers, but not because of the resolution, it seems to be because of the type of device.

Hello,

Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.
Looking forward to collaborating with you!

Best Regards,

Yes, u can desactivate plugins and switch theme

Hello,

Could you please share your cPanel login details so I can check and solve the issue on your site.

Best Regards,

Ok. I need an email of you, for giving you access to hpanel in hostinger. Can u share one in private content?

Hello,

My email is aizazawan.blackpearlspro@gmail.com

Best Regards,

Ok, an invitation by email has been sent. when u access to hostinger -> Websites u will see mongo.es, and with the button “panel” u access to hpanel with all the options.

If u need something, tell me.

Thx

Hello,

I’ve checked, but the invitation link isn’t working on my side — it redirects me to a login screen asking to add an email and password instead of granting panel access.

See Screenshot for clarification: Under Private Content Area

Best Regards,

Yes. U have to create an account in hostinger, with the email u provided, and once u login, I have granted access to that hostinger account to my server.

It’s just email (aizazawan.blackpearlspro@gmail.com) and a password.

Or u can login with Google, as Ur email is Gmail, so more easy and u don’t even need to enter a password

Hello,

You can fix it by applying patch # 705129. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Hello. I have checked and patch #705129 does not appear to be available for application. Has it been released yet?

Thx

Make sure that you are running the latest version of the theme – 8.3.9. This patch is available for the latest version only.

Hola. Si, el tema ya estaba actualizado pero ese patch no aparece. Envío una captura de pantalla.

Borré todas las cachés a nivel de servidor por si acaso, pero nada.

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Sorry for the inconvenience. There was an error on our end. Please try to apply the patch now.

OK, I have been able to apply it and it works correctly. Now the page title is displayed correctly on category pages without assigned products.

You can close this ticket. Thank you.

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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