Products gallery image issue

This topic has 14 replies, 2 voices, and was last updated 2 years, 8 months ago by Artem Temos.

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March 25, 2022 at 9:40 am #363951

Kanwal
Participant

Hi! I’m getting very strange issue, I imported products from shopify website to my wordpress website but in some products images are showing wrong. In Edit mode of product the images are showing correct but on online mode they are showing wrong products. Please check the screenshots and guide accordingly.
Thanks

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March 25, 2022 at 9:41 am #363954

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

March 25, 2022 at 10:12 am #363967

Kanwal
Participant

Yes I have disabled. Please use credentials below

March 25, 2022 at 10:20 am #363974

Artem Temos
Keymaster

As we can see, you have these images uploaded to the gallery of this product https://gyazo.com/9c85222f2436c1f46434b1d16e553c6f

March 25, 2022 at 10:31 am #363981

Kanwal
Participant

Can you please send me the link of this product?

March 25, 2022 at 12:11 pm #364017

Artem Temos
Keymaster

Sure, here it is https://waqass4.sg-host.com/product/100-manual-projector-screen-projector-bundle-complete-set/

March 25, 2022 at 12:22 pm #364019

Kanwal
Participant

I’m unable to find this product in my Products which you showed me in image because i have still the issue. I uploaded the proper images but showing wrong images. Please resolve the issue

March 25, 2022 at 1:16 pm #364036

Artem Temos
Keymaster

As we can see, you have already uploaded other images to this product. Please, let me know if you have any further questions.

March 28, 2022 at 5:14 am #364447

Kanwal
Participant

Please see the attached image, I’m still showing one invalid image although it is not showing in gallery.

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March 28, 2022 at 6:56 am #364477

Artem Temos
Keymaster

But this image is uploaded to the product gallery. Please, check the screnshot https://gyazo.com/410328ca139eca0378454b322474d746

March 28, 2022 at 8:17 am #364508

Kanwal
Participant

No this is not showing in the gallery. Please check the attached file.

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March 28, 2022 at 9:33 am #364538

Artem Temos
Keymaster

But when I check this gallery I see these images https://gyazo.com/410328ca139eca0378454b322474d746

Maybe you have some problems with cache on your computer or website.

March 28, 2022 at 12:02 pm #364594

Kanwal
Participant

Ok then kindly send me this Product ID so that i can check properly.

March 29, 2022 at 4:45 am #364761

Kanwal
Participant

Reminder!! Please send me product id

March 29, 2022 at 7:09 am #364795

Artem Temos
Keymaster

We are talking about the product 13300 that can be found here https://waqass4.sg-host.com/product/100-manual-projector-screen-projector-bundle-complete-set/
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Products gallery image issue

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