Products say 'out of stock' when updating products

Hi, we have a weird error going on.

We updated to the latest WooCommerce and WordPress and every time we update any product, even if we don’t make any changes, the SOLD OUT label appears.

The variable items all have ‘In Stock’ selected.

Can you please advise a fix? I’ve supplied a link in the private content.

Thanks
Matt

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue.

Best Regards

Thanks, I’ve done that, and it still says sold out. Check the private link.

Every single plugin that’s not yours is turned off.

Hello,

Please provide us the site admin access.

Best Regards

I’ve included admin access in the private content.

Hello,

Please provide your login ID I cannot log in with admin

Best Regards

Sorry. Here it is.

Hello,

I have tested variable and simple products. I viewed them, then entered and updated and now labels appeared.

I tested nursery-prints/animals/animal-numbers-flashcards/ and nursery-prints/animals/animals-of-the-world-map/?attribute_pa_print-size=a1-print-only

Please provide detailed steps to reproduce the problem.

Best Regards

As you can see in this video, the product has NO SOLD OUT label, then when I go into the product and do nothing, and just hit update, the SOLD OUT label appears. Why is that happening?

https://www.loom.com/share/72d5b35a6f7347c1ae35a46a4ad5dc07

Hello,

Please update the Woocoommerce database. I have checked with the default theme and it is the same, which means that our theme does not influence this problem.

Best Regards

Hi I updated Woocommerce, and the error is still happening.

Hello,

Please check the issue on the default theme, if you see the same, it means that the problem is caused by the server or Woocommerce plugin. In this case, contact the server support or Woocommerce.

Best Regards

Thanks, it’s your theme.

I switched to the default theme and as you can see in the video, the SOLD OUT label is NOT there. And then I update the product, and it is still NOT there.

https://www.loom.com/share/d0d209569e3a452981ace03a6eaedce6

Hello,

You have not updated the Woocommerce database. http://prntscr.com/nurq79

I have updated manually and the problem has gone.

Now, enter each product which has the label, resave the stock https://gyazo.com/aae0a900f59c1edde5bb0962eb9cb16f and then update the product.

Best Regards

Thank you, that worked.

You are welcome! If you have any questions please feel free to contact us.

Best Regards

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