Hello.
I’m experiencing issue on my site with Video Product Gallery feature, it doesn’t work with Video display type Simplified. https://paste.pics/r6bge
I tried to switch to Native player and it works also it works with Autoplay.
When I click play button the video doesn’t play https://paste.pics/R6BN8
Could you help me, please?
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.