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Product’s videos not working

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
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  • #572871

    viktorpashkevichyus
    Participant

    Hello.
    I’m experiencing issue on my site with Video Product Gallery feature, it doesn’t work with Video display type Simplified. https://paste.pics/r6bge
    I tried to switch to Native player and it works also it works with Autoplay.
    When I click play button the video doesn’t play https://paste.pics/R6BN8
    Could you help me, please?

    #572933

    Hello,

    I have visited your site and checked that the video is working fine.

    See Screenshot for clarifications:
    https://ibb.co/HzTmtBH

    Check back your site and check the issue.

    Best Regards.

    #572937

    viktorpashkevichyus
    Participant

    Hello,
    Sorry I forgot to mention that the video sometimes works, but if you update the page it can not work.
    Could you check, please?

    #572947

    viktorpashkevichyus
    Participant

    Video works on some pages, but not all.
    The video does not work on 80% of the products.

    #572962

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

    Best Regards.

Viewing 5 posts - 1 through 5 (of 5 total)