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Produkt Description not displayed on mobile

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #290098

    DELAYON
    Participant

    Hi!

    I have edited a few product descriptions on some products and noticed, that the description is not displayed on the mobile version. Some descriptions are based on HTML blocks, others are built right within the product.
    On one particular product (built with HTML block) the description disappeared on mobile, after adjusting the margin on the the desktop version. The rows displayed on mobile only were not edited however disappeared.

    #290099

    DELAYON
    Participant

    Add: I have already deactivated all plugins, however it does not change a thing…

    #290108

    Artem Temos
    Keymaster

    Hello,

    We have tested a few products and see that the description is shown on mobile https://gyazo.com/edacdb9c04d0a36e64575ad26e05c195
    Could you please send us some screenshots of the problem and an example product where we can see this?

    Kind Regards

    #290112

    DELAYON
    Participant

    Yes this one. Once i narrow the browser window all the way, its actually disappearing.

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    #290114

    DELAYON
    Participant

    This happens to all products linked before.

    #290142

    DELAYON
    Participant

    Ok seems like the tablet and horizontal phone settings are effected.

    #290154

    Artem Temos
    Keymaster

    Do you test it with the real device or after browser resize? Try to reload the browser after resizing.

    #290156

    DELAYON
    Participant

    It also happens on the device. I also donĀ“t see the content when i select one of the tablet or tilted phone dimensions within the WP Page Bakery frontend editor.

    #290164

    Artem Temos
    Keymaster

    We have tested both on mobile landscape view and in the browser and it works well for us https://gyazo.com/12a5e38d4fad02dc78406b323d5d6abc

    #290173

    DELAYON
    Participant

    There should be a background though.Also it doesn’t work on my editor, so i cant edit the page for those dimensions.

    #290180

    Artem Temos
    Keymaster

    The background is loaded via HTTP that is why you don’t see it https://prnt.sc/12ksrop
    You need to re-upload it. As for the editor, try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.

    body.vc_editor .tabs-layout-tabs {
        display: block;
    }
Viewing 11 posts - 1 through 11 (of 11 total)