Produkte in den Warenkorb legen (mit und ohne Varianten)

Hallo XTemos Team,
leider nehmen die Woodmart Pobleme kein Ende.
Nun geht es um den Warenkorb. Wenn wir ein Produkt in den Warekorb legen, dann springt anschließen die Seite nach oben. Das ist nich besonders schön (siehe mov 02.mp4). Wir haben es eigentlich in den Woodmart Einstellungen nach beiliegendem Screenshot (01.jpg) eingestellt.
Bei den Produkten mit Varianten funtktioniert es einwandfrei und ist eigentlich sehr toll. Allerdings haben wir hier ein anderes Problem.
Im Button “Ausführung wählen” wird Ausführung wählen 2x angezeigt (siehe Screenshot 03.jpg). Ich hoffe das kann man ändern.
So das war es im Moment. Ich hoffe, ihr könnt mir weiterhelfen.
Liebe Güße
Hermann

P.S. Für die anderen Probleme, die wir euch bereits gemeldet haben, haben wir leider noch keinen Rückbescheid bekommen.

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Hi dtp-liesenfeld.de,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,
Hung PD

Hello Hung Pham ,

Hello Hung Pham,
we’ve noticed something else regarding the duplicate text in the variant button with the text “Select version.”
If there are variant products in the wish list, the text “Select version” appears four times when you hover the mouse over the shopping cart button.
I think the problem is related to the original issue.
Could you please clarify how we can resolve this strange behavior in all relevant locations (product catalog, wish list, similar items, etc.)?
Best regards,
Hermann

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Hi dtp-liesenfeld.de,

Thanks for details.

It caused by Free Downloads WooCommerce plugin. I deactivated it, and it worked again.

Regards,
Hung PD

Hello Hung Pham,
Thank you very much for your brilliant help with this problem.
However, the problem is only partially solved. If I add products with variants to the shopping cart, everything is fine. However, if I add products without variants to the shopping cart, neither the mini shopping cart nor a popup appears. The page just slides to the top. This is very unsightly (see video). I also think it worked before, but I’m not sure.
Could you please check here again?
Best regards and thanks again,
Hermann

Hello Hung Pham,
here’s the video again
Hermann

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Hi dtp-liesenfeld.de,

You should deactivate all plugins (except WoodMart Core, Elementor and WooCommerce Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Best Regards,
Hung PD

Hello Hung Pham,
I’ve deactivated all possible plugins. But the problem persists.
When I add a product to the shopping cart, the page reloads and jumps to the top. No mini shopping cart or popup opens.
For products with variants, however, it works perfectly.
Best regards,
Hermann

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Hi dtp-liesenfeld.de,

Please let me know if you resolved the issue https://go.screenpal.com/watch/cTjoinn2Dtp

Regards,
Hung PD

Hello Hung Pham,
Perfect! The problem has been resolved. What was the problem? I need to transfer it to the actual shop.
Thanks again and best regards,
Hermann

P.S. It’s a shame there isn’t such a great solution for the “waiting list” problem.

Hello Hung Pham,
Can you please tell me what settings you changed to get it working again (see video)?
Since this was just a demo shop for you to test, I would like to transfer these settings to the current shop. Please let me know the settings/changes needed to resolve the issue.
Best regards, Hermann

https://u25683450.ct.sendgrid.net/ls/click?upn=u001.nn1noR1hCN3dbvKmHW7kRHe3oRlE-2FNr5gxFFnWLe-2BgKfvyFfqWMZwUwInTMHDbiWag99aZZo6eGVXPAqJJffbg-3D-3DpB01_h3DrV-2FftkPRU-2FxDUt588yPlxxTO3JxXAL9S5uzimOopnFWJmXHLg3Zclbw-2FtCM0oGaPZhHEfDW6-2FZzkLmdOso3KKnm-2BPm2xQYVUdmQNEZarrKJ406uY0gsbfR1r11eLieqVZnQmurdnIqd5lOo-2Fj-2FbVQ37tv14WnULu-2Bc1TN4wkrAIhozUu0R7KyJVexAiQibYP75rtOYfewWby4aib0Pg-3D-3D

Hi dtp-liesenfeld.de,

Thanks for your patience.

I did nothing, it worked when I visited your site.

Regards,
Hung PD

Sorry, Hung Pham,
but I don’t quite understand.
We’ve checked all the settings. We’ve even exported and imported them into the planned shop. No success.
We’ve deactivated all plugins. No success.
The mini shopping cart won’t open. That is, if we put regular products in the shopping cart, the mini shopping cart won’t open. If we put products with variants in the shopping cart, the mini shopping cart opens. As it should.
We’ve also noticed that the mini shopping cart closes every time we remove an item from the mini shopping cart.
Would you please check the website again? We would be very happy and grateful, as we can’t find anything.
Best regards,
Hermann

Hello Hung Pham,
You can close this ticket. My colleague solved the problem last night. It was due to WooCommerce AJAX.
Best regards,
Hermann

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