Project category showing 404

Hi!

I have the same issue again. When I click on any category on the Portfolio page (i.e. Korporativni pokloni) it is showing 404. The same ones are working fine on English (translation), but on Serbian (deafult language) they don’t.
I had this issue few weeks ago and you resolved it and it worked. There was wordpress update today and that is all I can make a connection with. The first time stopped working also after the update (can’t remember if it was the theme update or wordpress).

Hope you can help.

Regards,

Sanja

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Access provided.

Please, provide us your FTP access as well.

Hi!
Provided below.
Could you please check the previous issue as well? Also with Porfolio page… When I entered the Project and when using back on browser it leads to footer. You suggested to turn off lazy laod in theme settings and this solve the issue, but can it be resolved with lazy loading turned on?
Thank you.

The FTP access seems to be incorrect and we can’t access now https://gyazo.com/e5f677d5e19cb7476286255712f2962e

Answer below.

Yes, we tried that either https://prnt.sc/12x2vat

Hi!
I managed to resolve 404 by changing the slug. There is one more thing I could note resolve, also regarding the Portfolio page, but in Eglish translation (Corporate gifts). The page shows featured image under ALL categories and the font and size of categories displayed on the page are different from the original.
Could you please help to resolve this?
Regards,
Sanja

Hi,

Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

Thank you in advance.

Hi!
Please visit the website https://eugenchocolate.com/novi/ and visit the page Korporativni pokloni in Serbian and Corporate gifts in English and you will see the difference. Categories are in different font and size in English and instead of listed projects featured image appears.
Access to website provided below.
Thanks!

Hello,

Yes, we have tested both pages and they look similar to us. Here are screenshots

https://gyazo.com/88edb83d047cf7924c0abef769951014
https://gyazo.com/97b58e161a8466d2c6af88f2a59c8134

Kind Regards

Hi again!
Font somehow, don’t know how, is fixed. But the featured image still appears instead of projects when you click on the Corporate gift menu. When you switch from Korporativni pokloni to Engish version then it’s ok.
Please see the screenshot attached.
Regards,
Sanja

Attachments:

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Please, send us a direct link where we can see this problem on your website.

https://eugenchocolate.com/novi/en/corporate-gifts/

Hi,

Yes, we see the problem. But we can’t check and fix it without your FTP access.

Kind Regards

Access provided below.

Hello,

Sorry for the delay.

We need more time for checking. I will get back to you as soon as I get a response from our dev team.

Best Regards

Hello,

We can’t connect with this data https://gyazo.com/b59c5cf06458556dda1f191a9460fc44

Regards

Explanation below. I just contacted hosting provider.

We have made unblocking several times, but it does not disappear. Try disabling protection while we’re working.

Can you give me your IP and the provider will whitelist it for one week.

176.98.70.114

Please try now.

Hello,

Sorry, we still cannot connect to the server.

https://prnt.sc/13ffo92
https://prnt.sc/13fflq4

Regards

Hi,
We really can’t figure out why this is happening. You are whitelisted. I generated a new password just now. Could you please try to login now with the new password?

Unfortunately, it still does not connect. Perhaps you can give access to cPanel or try contacting hosting support to set up access for us.

Regards

[Author]

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