Promo pop up

Good afternoon,

I have two problems with the pop-up promo:

1: Simultaneously displayed with “cookie policy”. Now I have it configured to jump when the user sees the second page. Therefore, the cookie policy is not seen until the user sees two pages. Is there no way to show them independently?

2. Once the user registers (you can do the test) it jumps again, being annoying.

I await your response. Thank you very much for your attention.
Alberto

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Hello,

I have visited your website.

1) The Popups works the same as you set the option “Show after number of pages visited” to 2. Then both the popup and the cookie law info will be taken effect. There is no option in Theme Settings to-cart display them independently.

2) This is not an issue, this is the default functionality of the popup when a user registers it will be displayed.

You cannot change the default functionality. It requires customization and this is beyond our limitations and support policy.

Best Regards.

Thank you very much for your answer.
Also, can’t you give me any suggestion to try to customize these two problems myself?

Thank you,
Alberto

Hello,

Unfortunately, I am unable to suggest you anything because you are asking for core files customization that are beyond our limitations and support policy.

Best Regards.

Thanks for your attention, but I am getting a very serious error that the privacy policy and the pop-up promo are configured simultaneously and cannot be modified.

Actually, promo popup configuration shouldn’t affect the cookie law information. Could you please enable them as you need and send us your admin access so we can check this?

Do you need a WordPress username and password?
First of all, have you been able to see how when you open a second page on my website, both pop-ups jump at the same time? Thank you

Yes, please, send us your admin login and password.

Ok

We are not able to log in with this information. Please, check the login and password.

please try again

It looks like you have some unclosed HTML tag somewhere on your website. Most likely it is inside the promo popup. Try to disable promo popup and check how the cookie law bar works without it. If it works correctly, then double-check all the code/text in your Promo popup content.

Can you help me ?, I don’t understand the code very well and I can’t find an open label in the HTML Block of Pop-up.
Thank you

Hello,

Please create an HTML block

Insert the code from this instruction https://xtemos.com/docs/woodmart/faq-guides/promotional-pop-ups/

Then add the shortcode5 ID of the block into the Theme Settings > Shop page > Promo popup.

Best Regards

Hello Elise,
Thanks, but I don’t understand your answer. I already have created and customized the Shortcode based on its design. It is the code that I have previously sent privately.
His partner says there is a tag to close, but I can’t find it. If you can help me.
Thank you

You need to try to remove each element one by one and check how it works without them.

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