Promo Popup

[Quick Ethnic]

Hello,

I have customized the HTML block 212 using Elementor and it looks fine there now when I apply changes and go back to the theme settings page and enable the popup the website breaks giving an error 524. as soon as I disable the promo popup the website comes back. and when i go see the hosting server, the CPU and RAM usage is maxing out, creating faults.

Please help

Thank you,
Sumukha Nagaraj

• This topic was modified 2 years, 7 months ago by Quick Ethnic.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello Elise,

Thank you for the quick response. I had deactivated the slider revolution plugin.. once I reactivated it it started to work as you mentioned not to deactivate those plugins.

Thanks for the help. Really appreciate your quick support.

Hello,

Please update the Slider Revolution if it is not updated, we have never faced the problem caused by the Slider Revolustion.

Best Regards

[Author]

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