Purchase Code

Hi, I just purchased the support extension, May I know where can I get the purchase code so that I can update the extension period. I couldn’t find any code inside the invoice.

Please advise, thanks.

Hi,

You just need to go to your account on our XTemos website and click on “Update” button for your purchase code. https://gyazo.com/151c45799ed6accb58ae0695c2800496

Regards

Hi,
this error came out after I clicked the update button.
Code can not be updated in the database

Please advise, thanks.

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Hi,

We will update it manually for you and review why it doesn’t work on our side.

Regards

Hi, sorry may I check the status of the update, I can see the expiry date is still not updated. Please let me know if I can help. Thanks.

Don’t worry, it is in our tasks list for one of our developers. He is on the vacation now, will do this job next week.

Hi, Just a gentle reminder that my support duration will be ended in 4 days from now. Appreciate your help to inform your team to look into it before it gets expired and affect my account. Thanks.

Hi,

We already fixed this function and updated the code for you. Please, check now.

Hi, Thanks for your help, it is now updated.

You are welcome.

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