Purchase code activation

Hello,

i don’t have the “Theme licence” tab when I go to Dashboard -> Woodmart so i cannot enter my purchase code, what could i do ?

Thank u

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please upload the theme from your account on ThemeForest and reload it to your site. Please check this manual: https://xtemos.com/docs-topic/update-the-theme/

If the problem remains, please insert the site admin access into the Private content below the message area.

Best Regards

Actually my site is already customized on the child theme, so I don’t want to start all over again. Is there anything my developer can do to make the tab appear?
By the way, should the purchase code be put in woodmart or woodmart child?

Hello,

All the customization added to the child theme would remain. Please deactivate the child theme and activate the parent and check if the tab appears. If it does not, make the full backup of the site and re-upload the theme.

Best Regards

The tab does not appear when i switch to the parent theme

Hello,

That is right, in order to show the customization which is added to the child theme, you need to activate and keep the child theme active.

If you have any questions please feel free to contact us.

Best Regards

That’s not what i say … I say that even when i activate the parent theme, the “theme licence” tab does not appear

Hello,

Please insert the site admin access into the Private content below the message area.

Best Regards

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