Purchase code shows 0 domains but key already in database

Hello,

I’m trying to activate my WoodMart license on a new staging/development site and I’m running into an inconsistency between my account and the activation server.

Account: alam.blascovich
Theme: WoodMart – Multipurpose WooCommerce Theme, v8.5.7

What happened:
1. My purchase code previously had one Development activation registered against a temporary hosting hostname (not my real domain) – something like e2qw5qlq.srv-200-9-22-2.webserverhost.top
2. I deactivated that domain from My Account -> Your purchase codes -> Deactivate. After that, the “Domains activated” section disappeared completely and my account now shows zero active domains for this purchase code.
3. I then tried to activate the license on my new WordPress install (WoodMart Theme License screen), entering the same purchase code.
4. The activation failed with this exact error: “Sorry, this key is already in the database. Registered for email *******ascovich@gmail.com”

So my account dashboard shows the license as fully free (no domains activated), but the backend activation server still thinks the key is registered somewhere, and blocks the new activation. WordPress shows “NOT ACTIVATED”.

Could you please check/clear the activation record for this purchase code on your backend so I can activate it as a Development domain on my new site? I have not tried activating again and will wait for your confirmation before trying. My site link and purchase code are in the private field below.

Thank you!

Hi, following up — this ticket has been open for almost 2 days with no reply yet (opened Sept 11, 8:55pm). This is currently blocking a live migration on my end (new WordPress site waiting on this activation to proceed with the theme setup). Could someone please take a look and clear the activation record for this purchase code so I can activate it as a Development domain? Thank you.

Hi there,

Sorry for the inconvenience. The license activation should not display this error after the previous domain has been deactivated.

Could you please provide a screenshot of the exact error message? Alternatively, provide temporary WordPress administrator access via the forum’s Private Content field so we can check the activation screen configuration.

Kind regards,
XTemos Studio

Hi Serg,

Thank you for your reply.

I tested the activation again on the new development installation at homolog.danca360.com.br, and this time the license was successfully verified and activated.

The issue is now resolved.

Thank you for your assistance.

Kind regards,
Alam

Hi there,

Thanks for the update. We are glad to hear that the license has been successfully activated on your new development site and the issue is resolved.

Kind regards,
XTemos Studio

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