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Purchased theme but its not installing on wordpress.com

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  • July 25, 2024 at 6:15 pm #585798

    manishasingh28.ms
    Participant

    Hi, I just bought theme and tried to install it on the wordpress platform but its not installing and there is not error shown just the timer goes on and on. i have entrepreneur plan subsribed.

    July 27, 2024 at 1:04 pm #586177

    Hung Pham
    Participant

    Hi manishasingh28.ms,

    Thanks for reaching to us and appreciate your patience.

    Can you please disable extra plugins and try to upload and activate theme again?

    If it doesn’t help, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

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Viewing 2 posts - 1 through 2 (of 2 total)