Quantity (+) button

Quantity (+) button not working in product page as well as checkout page.

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Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

Hi,
Thanks for the reply. We updated both but issue still exists. Please do the needful.

Hello,

Sorry to say but you haven’t shared your Site WP-ADMIN Login details as requested in the earlier response.

Kindly, please share your Site WP-ADMIN Login details so that we can proceed further with checking this issue on your Site.

Best Regards.

Sharing the login credentials. Please check and do the needful.

Hello,

1- To make whichever Header position as Sticky, you need to edit that respective Header position like Top bar, Main header & Header bottom > and in that you can find the option to enable the Make it sticky option: https://snipboard.io/d3uAZI.jpg

Further, you can read more about Header Builder here: https://xtemos.com/docs-cat/header-builder/?theme=woodmart

2- It certainly seems to be a third party Plugin conflict on your Site because the Quantity buttons are working fine under the Logged in view of your Site but not working in without Logged in view of the Site.

In most cases, it is the Cache plugin issue on the Site and we are seeing the SiteGround Optimizer plugin enabled on your Site. So, please once try deactivating that and then check back your concern again in Incognito mode of the browser (i.e. without Logged in view) after completely clearing browser cache > hopefully it will get resolved by then.

If the issue still persists, then it needs to be thoroughly checked on your Site, which will require your permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

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