Quick View – When Variant is Selected The Price Range Doesn’t Change
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In Quick View, a price range is displayed when no variant is selected. However, when selecting a variant, the price should change to the price of the variant; that’s not happening anymore.
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Hello,
We just tested this on your website, and it works correctly. Here is a short video https://gyazo.com/43ab6fd4bffc09f015d966ecd72cc942
Kind Regards
The reported issue is in Quick View pop-up, not on the product page.
Could you please temporarily disable all plugins that are not related to our theme?
I tried that but it is still not working. I’ve already shared the URL and credentials to login.
Hello,
Please keep them temporarily turned off so we can check ourselves. Also, you need to update the theme to the latest version – 8.0.6.
Kind Regards
Do you have any updates on this? Were you able to figure out a solution for this issue? Also, when we updated the theme last time, it messed up the entire website’s layout. We had to spend so much time fixing it. Do you have any published document that we can follow to update the theme?
Hello,
You can find the instructions for the theme update in our documentation here https://xtemos.com/docs-topic/update-the-theme/
If you face any issues after update, let us know and we will help you. Also, keep all plugins temporarily turned off.
Kind Regards
We’ve upgraded the theme to the latest version. The issue of the price not showing correctly for the variant seems to have been fixed. However, after the theme upgrade, the Brand name does not appear for all the products in Quick View; see the screenshots below.
Brand name showing: https://jumpshare.com/s/VSLS9JlVLqzb2vz5cXRg
Brand name missing: https://jumpshare.com/s/luTTqU6wwmNr2ANBWpxi
Please advise.
Thanks.
Hello,
We just tested your website and see the brand is showing correctly for that product https://gyazo.com/1d07adcc663b273cf3a1f993297e75ad
Kind Regards
That’s only working for a few brands, not for all.
Also, the brand name has disappeared from the Product page altogether.
Please try to open a few different products in Quick View and also their product pages.
Could you please send us a direct link to the product with the problem?
Following are a few links. All the product pages are not showing Brand name anymore.
Hello,
Please send us your actual admin access so we can check what is wrong.
Kind Regards
Please see below the URL and the admin credentials.
Try to add images to your brands in Dashboard -> Products -> Attributes https://gyazo.com/7aa32b044b5c9014db949e7e984cae01
Let me know if it works for you.
That is not an option. We have hundreds of brand names in the list, getting images for those brands and uploading them to the website will be a huge undertaking. This issue started appearing after you guys asked us to update the theme to resolve one other issue. Please look into this and provide a different solution. Also, why is it working for some brands but not for most of them?
Hello,
Please update the theme to the latest version 8.1.1. This bug has already been fixed.
Kind Regards
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