Random images at the site background

Hello,

I am experiencing random images at our page background. Attached are credentials and screenshots.

I noticed, I am not your first customer experiencing this issue….

Ps. I have already set up background color in Theme settings (Styles and colors) to white.

I have also added CSS recommended by other users:

/* Background fix */
div.main-page-wrapper{
background-image: none !important;
}
footer.footer-container.color-scheme-light{
background-image: none !important;
}

Nothing works. The images are appearing everywhere except from the main page.

Please help urgently.

Attachments:

You must be logged in to view attached files.

Hello,

You forgot to provide the url of the website. Please provide the URL of the website to check it myself and help you out accordingly.

Best Regards

Here you are (priv)

Hello, any news????

Hello,

I have visited the links you provided. But I am unable to see the issue you mentioned on your end.

Screenshots for Clarification: https://gyazo.com/fcc0dd48f91b6d8864f33bdc2b0c70a7

https://gyazo.com/2228d6a6883240ffbf520835eed89c3c

https://gyazo.com/c3ee5fe4110b6ece0690259d0be7bcf7

Best Regards

Hello,

Same story as with other customers. Surprisingly just before you visit the affected website the unwanted background images are gone…

Why don’t you do it every day :)))

OK, will let you know when they appear again.

To summarize: your template seems to be unstable, which may be considered as disqualification. Perhaps other plugins might be in conflict with Woodmart Theme.
Why don’t you prepare a warning list of such plugins if this is the case?
If not, please write conclusions from other, similar cases. How did you solve them? What was the reason of this malfunction?

Too many people are claiming identical problem of random background images appearing in your Woodmart template to neglect it.

I do not feel safe with it.

Thank you in advance!

Hello,

As a workaround for this you can add a background color to the pages.

The Pages background can be changed from Theme Settings >> Styles and Colors >> Pages Background.

Screenshot for Clarification: https://ibb.co/wCsbMXW

Best Regards

Hello,

If you have had looked carefully to my first note, you would have noticed, that it was done before opening this topic here.

It’s really disappointing.

Hello,

Sorry for the misunderstanding.

This is the only way we can avoid the random backgrounds from appearing.

Best Regards

Hello, that’s bad news, since it does not prevent random images from appearing at the website…

So your template is unstable. Can’t you really fix this for good?

Hello,

We would be glad to fix it, but there were no cases where we could see this random image on the client’s website. Please, let us know once you see this problem again. We will do our best to fix this problem.

Kind Regards

Hello,

Many thank for your declaration. Please mind that your reaction time shall be quick enough to spot these irregularities. Last time it took you 19hrs since I created my post until your staff’s reply.

With kind regards

Sorry for the inconvenience. We will do our best to avoid long delays in the future.

Kind Regards

[Author]

Posts