Re: Desktop Mode > Login / Register Button > Register Do Not Work Properly

Hello there,

After adding products and arranging designs, we are now testing the website. We just have few concerns:

1. The “Create an Account” on popup or Login/ register page is not working properly, there is no popup that is supposed to show the register form. See this screenshot provided in Private Content. PLease kindly check our site http://www.muradeal.com on your browser too to see why these buttons do not work.

2. May we know what should we use for New User Default Role under Settings please. Should we choose Subscriber or Customer? As we tested both but it doesnt seem to work on popup of register form.

We hope to hear from you soon.

Thank you very much!

Hi,

1. Please, update the theme to the latest version available on ThemeForest.

2. It is not our theme functionality and we can’t advise you on this question.

Regards

hi,

I have already updated the theme and still the issue remains the same.

Kindly access the site and check it for yourself at http://www.muradeal.com.

For your reference, I have provided the info below.

Should you have questions, please dont hesitate to ask me.

Looking forward to your help soon.

Best regardsm

Hi,

Could you please disable all external plugins, especially caching and CDN and provide us your FTP access so we can check what is wrong?

Regards

Please see the attached hosting login info, these are the only details I have.

Strange, but we can’t access your admin panel now https://gyazo.com/41dbdc0605291e996bb641698930ee48

Here can you try again please

We still see this error while trying to log in https://gyazo.com/9d824b2c5889e8f8b96d6f3eb2400a37

Hi can you try the following content again.

I did try both and it works well on my end.

Thank you

Hello,

Have a look at your settings for mobile and desktop in the header builder: https://prnt.sc/km2xcr and https://prnt.sc/km2xh5

You have set different forms for one and the same element in for two devices. You need to set either “Sidebar” or “Dropdown”

Best Regards

Thank you! It is working now.

You are welcome! If you have any questions please feel free to contact us.

Best Regards

[Author]

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