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Recently viewed is not working

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  • Author
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  • #626389

    hey3212
    Participant

    Hi, please suggest how to make the Recently Viewed products working. I have selected it but it is not working, i.e. when I open any single product from my website, no matter how many products I have viewed, the Recently Viewed section on that page is empty.

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    #626437

    Hung Pham
    Participant

    Hi hey3212,

    Thanks for reaching to us.

    Please clear browser cache, purge cache of plugin / server and check again.

    Best regards,

    #626456

    hey3212
    Participant

    Hi,

    Thanks for your answer. does this mean that if I publish the website, the Recently Viewed function will work?

    I have done all that.

    #626637

    Hung Pham
    Participant

    Hi hey3212,

    Thanks for your patience.

    It doesn’t matter, just try to purge cache and check again.

    P/s: Wish you a Happy New Year.

    Best regards,

    #626643

    hey3212
    Participant

    Hi,

    I have cleared cache and browsing history. It doesn’t work. Please log in and see it yourself.

    #626972

    Hung Pham
    Participant

    Hi hey3212,

    It worked well, please double check https://ibb.co/mJMCYTQ

    Best regards,

    #626977

    hey3212
    Participant

    Hi,

    Thank you. Could you take a look at my video in the private section. I still don’t get what you got.

    #627056

    Hung Pham
    Participant

    Hi hey3212,

    Please watch recorded video for better understanding https://go.screenpal.com/watch/cTVe6oneZ57

    Best regards,

    #627269

    hey3212
    Participant

    Hi Hung Pham,

    Thanks for the video. But I cannot get the Recently Viewed working on my screen. I understand what you are doing and I have replicated your steps, but still it is not working on my end. Please see the video in the private section.

    #627491

    Hung Pham
    Participant

    Hi hey3212,

    Thanks for your patience.

    You should Purge cache from plugins / CDN or disable it and check again, deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems. https://ibb.co/KhcxLnM

    Regards,

Viewing 10 posts - 1 through 10 (of 10 total)