Regarding mobile phone operation issues and style issues

1. Open the website on your mobile phone and click the menu button but there is no response.
2. Product images cannot be switched on the product single page.
3. The content in the product details page is missing
4. Is the Table press plug-in incompatible with the woodmart theme?

Hello,

1,2,3. Send me access to the admin dashboard so I can check those issues on your side.

4. It should work as it works with the default theme.

Thank you for your time.

Kind Regards

Do have live chat？This is my website hellovaper.com

Hello,

For now, we don’t have the live chat, unfortunately.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Kind Regards

[Luke Nielsen]

.

• This reply was modified 1 year ago by Luke Nielsen.

Hello,

1,2. Please confirm the permission for plugins deactivation, and switch to the parent theme. As soon as we complete the testing of this plugin we will enable it all back, You would better make the full backup of your site.

3. Please send me a screenshot of which exact content is missing because it seems that everything is showing.

Thank you for your time.

Kind Regards

1/2What should I do next?
3. The content in the product details page is missing on the phone ,like the product detail.

1,2. Just confirm the permission to make the test on your website.

3. Do you mean the “Additional information” tab https://take.ms/nTInt ?

Kind Regards

[hellovaper21]

1、2Are you going to test the website? I have backed up the website, how long will it take for you to test it?

3.As shown in the following pictures No.1 and No.2
4.In the fourth photo I posted, there is no function to switch the product image. Let’s see why.

• This reply was modified 1 year ago by hellovaper21.

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Hello,

1,2,4: The issue in some third-party plugins that affects the work of the gallery, menu, here is a video of how it works without third-party plugins: https://monosnap.com/file/gaqwG3EyYq7Nn395j4wLBHn6q49HDo

So you need to disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce

Then ctivate the plugins one by one, checking the issue to detect which one causes the problem.

3. When we check the page as admin we can see that content: https://prnt.sc/JNZ9DJfLEsRR, but on the mobile device there is no such content, that means that the issue is in the mobile cache, because via admin we can see that content but as a user on mobile we do not. So please clear the mobile cache and recheck the issue or disable caching at all and recheck the issue.

5. Seems that you have sorted out the issue with the slider: https://prnt.sc/YZOi0SE_INSr

Kind Regards

Thank you! Expert. It has been deal!

Hello,

You are welcome! Always remember that you can reach out to us with any questions you may have.

Wish you all the best!

Kind Regards

[Author]

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