Register as guest user is not working in your theme

i am registering as a guest user and not able to register getting this error kindly guide me
There has been a critical error on this website.

Hi familyecomm,

Thanks for reaching to us.

The registering an account is WooCommerce functionality WoodMart theme does not control it.

Please enable Debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards,

I have checked this with the default twenty twenty theme and registration (sign up ) works well with twenty twenty theme and it is not working with the paid Woodmart Theme.

i have also checked it with other themes as well, Other theme is also working fine .

kindly resolve my issue ASAP!

Hi familyecomm,

To assist you in the best possible manner, I kindly ask that you please include a screenshot that illustrates the problem in question. And provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, I will check the problems.

This will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

Getting this error attached in screenshot when signup as guest user.
Already applied another theme and default theme it is working fine .
please resolve this issue as soon as possible so i can go forward it is a major issue

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Hi familyecomm,

Thanks for details.

But, I can’t install File Manager plugin to enable debug log to figure out root cause of the problems. So, please provide me temporary FTP account (username, password and port) to Private Content area, I will check the problems.

This will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

Please check the problems, it is important part of e-commerce
Thankyou!

Hi familyecomm,

Thanks for details.

I received error messages related to WooCommerce plugin and Old WoodMart theme.

Please update WoodMart theme to the latest version and re-install WooCommerce plugin, then check again.

https://xtemos.com/docs-topic/update-the-theme/

I kindly recommend that you take a complete backup of your site before proceeding.

Wishing you a Merry Christmas.

Regards,

There is no option to update woodmart theme in Appearance -> Themes
how can i update theme?

Hi familyecomm,

Please refer to our documentation https://xtemos.com/docs-topic/update-the-theme/

I kindly recommend that you take a complete backup of your site before proceeding.

Regards,

With the updated theme it is working fine now. Thanks

Hi familyecomm,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,

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