Home Forums WoodMart support forum Regular License

Regular License

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #514327

    Volts Studio
    Participant

    Hello, I have a problem and would like to join.

    We have 3 licenses on our account, but when I purchased it, it was understood that we would not have support after 6 months, but we would continue with updates. Before a license is enabled on 2 sites. As you can see in my account’s Xtemos dashboard. And now I can’t make any updates to the theme, even following the steps and other forum threads.

    What should I do to get the updates back, and is the support still active on one of the regular licenses we purchased?

    Attachments:
    You must be logged in to view attached files.
    #514482

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

Viewing 2 posts - 1 through 2 (of 2 total)