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Related products column problem

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #405454

    bilkyroot
    Participant

    I have 5 website, they are all the same… same plugins,same css, etc…i even clear cache of my webpage and of my browser too…but there is still a problem..

    #405466

    bilkyroot
    Participant

    Now you can check it..

    #405485

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back.

    Looking forward to collaborating with you!

    Kind Regards

    #405486

    bilkyroot
    Participant

    You have my permission.

    • This reply was modified 2 years, 1 month ago by bilkyroot.
    #405514

    Luke Nielsen
    Keymaster

    Hello,

    After I looked into the situation I found that the “Related Product” template has been rewritten, please reinstall the theme or replace the edited “Related Product” file with the default.

    You can also reach out to us if you have any questions.

    Kind Regards

    #405516

    Luke Nielsen
    Keymaster

    Here is a screenshot from the default “Related” file: https://prnt.sc/Wnk3KKpb84ri , and this one from your website: https://prnt.sc/OD1ziNlGa1pq

    Kind Regards

    #405633

    bilkyroot
    Participant

    Reuploading “related” file again, it fixed my issue, thank you for your help.

    #405721

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome!

    If there’s anything you need, please write me or another member of our help desk team.

    We’re here for you!

    Kind Regards

Viewing 8 posts - 1 through 8 (of 8 total)

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