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Related to Woodmart theme Update

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
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  • #601601

    webmaster-6717
    Participant

    I have purchase woodmart theme and is active till 5th January 2025 .
    But I am unable to update the theme it says ” Update failed: Download failed. Unauthorized ”

    #601610

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    #616829

    scottcoopersoft
    Participant

    same here – exactly same

    #616830

    scottcoopersoft
    Participant

    ive done these steps and still get issue. have product code – has not expired yet claims i am unathorized for version 8

    #616929

    Artem Temos
    Keymaster

    Hello,

    If the instructions don’t help you, then you must have a permission issue with folders and files on your server. Try to upload the theme manually as shown here https://xtemos.com/docs-topic/update-the-theme/

    Kind Regards

Viewing 5 posts - 1 through 5 (of 5 total)