REMOVE BORDER ON PROMO POPUP

Hi, i want to set up a promo banner like https://xtemos.com/docs/woodmart/faq-guides/promotional-pop-ups/ – 3rd one down.

For some reason I have red border on my version – how do i remove this?

Thanks,
Giles

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Hello,

I failed to access the admin panel so I will try to help considering on our demo. As you already know you will find the id of the block displayed here: Theme Settings -> Shop -> Promo popups.

Next, please navigate to HTML block as shown here http://prntscr.com/itay6j find your block and check the background of rows and columns as shown here: http://prntscr.com/itaz5h

If you have any further questions please feel free to contact.

Best Regards

Thanks – I tried that but the border is still there.

I just logged in with those details. It should work?

Hello,

Now I see the reason. I have set transparency to the background of the pop-up in Theme Settings -> Shop -> Promo popups as shown here http://prntscr.com/itbwm1 Please check now.

Best Regards

Thanks but it still seems to have a red border on it top and bottom – see attached.

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hi – I have changed the border to white but is there a way to completely lose the border?

Hello,

Please have a look at the screen http://prntscr.com/itvfqp now your pop-up has the white background as you configured and no borders.

All the inner elements are edited in HTML block #212. If you need further help please give more details.

Best Regards

I already remove this – please see another screen shot … I want the image so that there is NO BORDER TOP OR BOTTOM OR SIDES.

see the link I sent again https://xtemos.com/docs/woodmart/faq-guides/promotional-pop-ups/ –

Is this a bug or can it be done??

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Hello,

Please have a look at the screen: http://prntscr.com/itvx62 – there is no border, this is 30px padding.

Have a look also at this screen http://prntscr.com/itw1yb.

When I tell 30 px padding I mean this padding http://prntscr.com/itvfqp

Have a look at this screen http://prntscr.com/itw3jy, please.

I have checked all the elements and do not see borders. Perpahps sum of paddings create the additional gap and you consider this like a border.

This is the left column http://prntscr.com/itw539 and this is the right columnhttp://prntscr.com/itw5z4 please make the settings equal and check.

If you still have the problem please contact with more details how do you want to have it.

Best Regards

I’m sorry but I do not know how to fix this? Can you please take a look – see my screen shot.

If you can fix it, then maybe that is quicker than sending lots of emails?

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I have set everything to O but still there is white space. Is there a way to fix this so there IS NOT WHITE SPACE? Can you take a quick look please.

Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.

.woodmart-promo-popup {
    padding: 0;
}

Perfect! That has fixed it now – thanks.

Sorry for so many emails but please understand that I do check a lot of things before emailing you.

You are always welcome to contact us.

Best Regards

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