reopen topic “filter not applied”

please reopen the topic “filter not applied” since it does not seem to work only for one category and i don’t know why.
e.g for https://test.texkat.gr/product-category/%ce%b7%ce%bb%ce%b9%ce%b1%ce%ba%ce%bf%ce%af-glass/?filter_%CF%84%CE%BF%CF%80%CE%BF%CE%B8%CE%AD%CF%84%CE%B7%CF%83%CE%B7-%CF%83%CE%B5=%25cf%2584%25ce%25b1%25cf%2581%25ce%25ac%25cf%2584%25cf%2583%25ce%25b1&query_type_%CF%84%CE%BF%CF%80%CE%BF%CE%B8%CE%AD%CF%84%CE%B7%CF%83%CE%B7-%CF%83%CE%B5=or&query_type_%CE%BB%CE%AF%CF%84%CF%81%CE%B1=or the filter “Τοποθέτηση” does actually appear but shows no products at all, even if in product attributes this filter is applied.
please see screenshots, thank you

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Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

thank you,please use the credentials

Hello,

The login details you provided are not working anymore. Please share the correct login details so I can check the issue and give you a possible solution.

Best Regards,

i’m sorry, i send you again

Hello,

Please update the new version of the theme “WOODMART WordPress NEW: 8.2.5 RELEASED”, update the required plugin, and check the option: https://xtemos.com/docs-topic/update-the-theme/

If the issue still remains, let me know and I will check and give you a possible solution.

Best Regards,

hi, i updated the theme but it still insists

Hello,

Please try to redo all the attribute slugs so that only Latin characters are used and check how it works.
https://monosnap.com/file/ct4sQDkFeafexnyYu5EED2mOa83C7r

Best Regards,

hello, the attribute slugs are all like that and they still work properly, like e.g filter “Απόδοση-Ισχύς”.
please see screenshots.
Maybe it is due to other reason?
thank you

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Hello,

This issue is caused by attribute term slugs that do not use Latin characters. Most filtering plugins—especially those relying on URL-based queries—do not fully support slugs containing Greek or other non-Latin characters. To ensure the filter works correctly, you need to replace the slugs of all terms under the “Τοποθέτηση” attribute with Latin-based slugs (e.g., use taratsa instead of ταράτσα).

Slugs should consist only of lowercase letters, numbers, and hyphens. It is recommended to avoid using non-Latin characters in slugs, as not all plugins or browsers handle encoded slugs correctly.

Best Regards,

ok, thank you

Hello,

You’re very welcome! If you need anything else, feel free to reach out!

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards,

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