Requesting refund for WoodMart theme due to issues and plan to purchase Elessi

Hello Team,

I recently purchased the WoodMart theme, but unfortunately, I’ve been facing multiple technical issues since installation. The theme’s responsiveness is inconsistent — the header menu and sliders are not functioning properly on mobile devices. Even after applying updates and following the documentation, the changes are not reflecting correctly. Additionally, the ThemeForest demo previews are not loading today, which makes it hard to explore or use the theme further.

Due to these problems, and the fact that I haven’t done any heavy customizations yet, I would prefer to switch to a theme that works better for my setup.

After researching, I found that the Elessi theme (https://themeforest.net/item/elessi-woocommerce-ajax-wordpress-theme/20968615) is more suitable for my needs — it supports Elementor, has lightweight demo pages, and fits well with my store concept.

I kindly request a **refund for WoodMart** so I can purchase the Elessi theme instead.

**Alternatively, if a refund is not possible, I would greatly appreciate if you could issue a license for the Elessi theme in place of the WoodMart license.** This would be a helpful and fair resolution, and allow me to proceed with my project without further delays.

Thank you for your understanding and support.

Best regards,
Praveen

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Also, I want to highlight that product upload is not working at all, and even after explaining all the issues, I haven’t received any helpful response or refund yet.

At this point, I genuinely feel like I’ve been misled or scammed. I paid for a theme that’s unusable for my business, and now I’m stuck without support or resolution. Please look into this seriously.

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Hello Praveen,

Thank you for reaching out to us and sharing your concerns. We’re truly sorry to hear about the difficulties you’re experiencing with the WoodMart theme.

To effectively address and resolve the issues you’re encountering, could you please provide us with a video recording showcasing both the responsiveness issues on mobile devices and the product upload problem? This will assist us in understanding the situation more clearly.

Additionally, to further investigate and provide a resolution, kindly share admin access to your WordPress dashboard. You can input these credentials in the private content field to ensure your information remains secure.

Rest assured, if the issues are verified and cannot be rectified, we will proceed with a refund in accordance with the Envato refund policy. This is to ensure you can move forward with acquiring a theme that better suits your needs, such as the Elessi theme.

We appreciate your patience and understanding in this matter and are committed to resolving it promptly.

Best regards

[Artem Temos]

Hello Team,

As requested, here are the temporary WordPress admin credentials to help you check the issues on my website:

Please let me know once you have completed your review. I will delete this user account immediately after your investigation for security purposes.

Thanks & regards,
Praveen

• This reply was modified 1 day, 22 hours ago by Artem Temos.

Hello,

Sorry, but the password is wrong and we can’t enter. Also, please use the Private content field not to share the access with others.

Kind Regards

[Artem Temos]

No i’m provide right details just login with these details and sucessfully access dashboard so please try again

• This reply was modified 1 day, 20 hours ago by Artem Temos.

We have reimported the dummy content on your website and now it seems to be working correctly. Please test from your end https://gyazo.com/08982d649e912d87fa847b056141a246

Kind Regards

[Author]

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