Home Forums WoodMart support forum Reset password button doensn’t work

Reset password button doensn’t work

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #360713

    Madoo Webdesign
    Participant

    The reset password button does not work. I can click on it and when I click on it it seems disabled and I can’t do anything with it anymore. Can you help me solve this

    #360835

    Hello,

    Please check how it works with the default wordpress theme just to check whether the issue is with our theme or not. Because the My-account is woocommerce functionality and our theme doesn’t influence.

    Best Regards

    #361302

    Madoo Webdesign
    Participant

    It still doesn’t work. It only works when i’m logged in. Can you check it.

    #361569

    Hello,

    As the issue is the same with the default wordpress theme which clears that the issue is not from our theme.

    Sorry but we could not help you with this.

    Please read the following articles for help regarding this:
    https://www.mail-mechanic.com/password-reset-fixes
    https://stackoverflow.com/questions/26592043/woocommerce-reset-password-not-working

    Best Regards

    #363359

    Madoo Webdesign
    Participant

    hello I have checked with theme Twenty Nineteen and then it works.
    so it looks like a woodmart theme issue.

    Can you help me further?

    #363367

    Hello,

    Please deactivate all the third-party plugins and provide the correct admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards.

Viewing 6 posts - 1 through 6 (of 6 total)