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reset variation problem

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #506333

    eylulgormus
    Participant

    Hi there, I think there’s a bug regarding variation images. The link is attached.

    I have a product with 60 variations. (I’ve changed the variation image threshold to 150 in theme settings). When I select my options (size & color) it loads the variation image fine. But when I click on “clear”, it won’t reset back to the featured product of the image. However, when I click on “click to enlarge”, the featured image shows up as expected. Somehow the firstly selected variation sticks on although the actual image loads behind.

    I’ve tried experimenting with variation load method with no avail.

    I don’t have any plugins installed other than woodmart core, elementor and woocommerce.

    I’v tried switching to Storefont theme and it works as expected, so I guess this is a bug from woodmart.

    #506366

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #506369

    eylulgormus
    Participant

    please find attached.

    #506475

    Artem Temos
    Keymaster

    Hello,

    You can fix it by applying patch # 506469. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

    Kind Regards

    #506477

    eylulgormus
    Participant

    Many thanks for the very quick answer. It works but it partially works. The problem I’ve described above is solved, but there’s another problem. When I click on any of the size options (L, for example) the variation image changes to the first available combination. (Ash – L in the example and again when I hover over the image the product image shows up) It should only change when both options are selected. Can you please look into it too?

    #506557

    Artem Temos
    Keymaster

    You need to disable this option for the Renk attribute in Products -> Attributes https://gyazo.com/82402b2afab0969ee5fd24db68a7b627

    Kind Regards

    #506624

    eylulgormus
    Participant

    Perfect, it works now! Thanks a lot <3

    #506625

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

Viewing 8 posts - 1 through 8 (of 8 total)