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Reviews appearance
- This topic has 7 replies, 2 voices, and was last updated 3 years ago by
Elise Noromit.
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AuthorPosts
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December 10, 2021 at 2:42 pm #338551
badrParticipantHello,
Some products are showing the reviews stars on hover and others showing them without..
Kindly check the link bellow.
Many thanks.December 10, 2021 at 11:27 pm #338638
Elise NoromitMemberHello,
Most likely some of the products have been reviewed and some of them do not. Please check.
Best Regards
December 11, 2021 at 1:20 pm #338768
badrParticipantHello,
They’re both reviewed please check.
Thanks.
December 12, 2021 at 3:07 pm #338865
Elise NoromitMemberHello,
Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and product URLs that have reviews, and these reviews are not shown in the grid.
Best Regards
February 28, 2022 at 4:40 pm #356484
badrParticipantHello Dear,
Sorry for the late reply, as you can see on screenshots this product for example it has 5 reviews but now of them is showing on product from category page..Attachments:
You must be logged in to view attached files.March 1, 2022 at 3:24 pm #356690
Elise NoromitMemberHello,
It seems there is plugin conflict: https://gyazo.com/02be093c38281443e251f9dbfe625ec9 Please deactivate all the plugins except these ones:
Slider Revolution
Elementor, Elementor Pro should also be deactivated.
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
March 2, 2022 at 3:51 am #356787
badrParticipantHello,
Can you please try this time from private because it works well from our end.
Thanks !March 2, 2022 at 8:56 pm #356998
Elise NoromitMemberHello,
Could you kindly clarify what you mean, please? What are my steps? Did you test without the plugins?
Best Regards
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