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Review’s bug

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • #401348

    Georges
    Participant

    Hello, when i click on “reviews” on single product page, the anchor “#” is not working. It’s not scrolling down to “Review” section. Could you please check? (image attached)

    Attachments:
    You must be logged in to view attached files.
    #401391

    Luke Nielsen
    Keymaster

    Hello,

    Could you provide login access for your site’s WordPress admin panel? So we can log in and check the issue on your side.

    https://gyazo.com/07b99d6801d9730dd08ab69d5e021acd

    Kind Regards

    #402723

    Georges
    Participant

    Attached, thank you!

    #402893

    Luke Nielsen
    Keymaster

    Hello,

    Unfortunately, I cannot access to the admin panel due to some security plugin.

    https://prnt.sc/6jJof9UFCBEV

    Could you please disable it, so I can check the issue on your side?

    Kind Regards

    #402969

    Georges
    Participant

    sorry, it was cloudflare. Now you can access

    • This reply was modified 2 years, 2 months ago by Georges.
    #403030

    Georges
    Participant

    I already deactivated all plugins and cleared cache, but still doesn’t work. I think it’s a theme problem.

    #403240

    Luke Nielsen
    Keymaster

    Hello,

    Sorry, it’s our bug and in the next update, it will be fixed. For now, please add the below custom JS in Theme Settings -> Custom JS -> On document ready.

    https://prnt.sc/-HqzRGiB5Ixh

    (function($) {
    	if ($(document).width() < 1024) {
    			$('.woocommerce-review-link').on('click', function () {
    			var $link = $('.tab-title-reviews');
    
    			if ( $link.length ) {
    				$link.trigger('click');
    			}
    			$('html, body').stop().animate({
    				scrollTop: $('#reviews').offset().top - 100
    			}, 400);
    		})
    	}
    })(jQuery);

    Kindly accept our sincere apologies for the inconvenience caused to you and don’t hesitate to reach out if you have any additional questions.

    Kind Regards

    #403784

    Georges
    Participant

    No problem Luke, I will wait for the next update. For now, could you please help me with other issue related to reviews? As you can see on attachment I would like to make my review’s tab looklike woodmart demo. How can I do that? I’ve already deactivated woocommerce “only verified customer can post”, but still doesn’t work.

    #403785

    Georges
    Participant

    attachment

    #403786

    Georges
    Participant
    #404206

    Luke Nielsen
    Keymaster

    Hello,

    Most likely you have the “Reviews can only be left by verified owners” option enabled in the settings of WooCommerce, or rather navigate to WooCommerce -> Settings -> Products and disable it.

    https://prnt.sc/Jj5pX6eG9tWA

    Thanks for your time and have a great day.

    Kind Regards

    #405482

    Georges
    Participant

    Hello Luke, I disabled that option and cleared cache, but still doesn’t work.

    https://snipboard.io/9nmh8W.jpg

    #405760

    Luke Nielsen
    Keymaster

    Hello,

    I got you, in this case, please navigate to Dashboard -> Settings -> Discussion -> uncheck the “Users must be registered and logged in to comment” field.

    https://prnt.sc/DeJ3mco8oIA-

    Kind Regards

    #405832

    Georges
    Participant

    Hello, Luke. That worked fine! Is there a way people can attach images on their reviews?

    #405905

    Luke Nielsen
    Keymaster

    Hello,

    Yep, please navigate to Theme Settings -> Single product -> Reviews -> turn on the “Review images” option.

    https://prnt.sc/_WolBk0U4oaH

    I’d be happy to assist if you have any other questions or concerns.

    Kind Regards

    #405906

    Georges
    Participant

    Hi Luke, thank you again! Is there a way that user can post withouth being logged in?

    https://snipboard.io/zqSni0.jpg

    #406042

    Luke Nielsen
    Keymaster

    Hello,

    Sorry, but there’s currently no way to do that, we appreciate you taking the time to let us know what you’re looking for most of the improvements we make come from ideas and suggestions like yours, so thank you, and have a good day!

    Kind Regards

    #406315

    Georges
    Participant

    That’s Ok Luke, thank you for help!

    #406321

    Luke Nielsen
    Keymaster

    Always remember that you can reach out to us with any questions you may have.

    Wish you all the best.

    Kind Regards

Viewing 19 posts - 1 through 19 (of 19 total)

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