reviews not loading on first click on mobile

Hi, just install Stamped reviews and on mobile when we click on the review link on the star under the product name it just to the top of the product page rather than loading the reviews. Stamped reviews say its a theme issue. Can you please assist?

Attachments:

You must be logged in to view attached files.

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

.

Hello,

Please make the full back up of your site, update the theme, then update the plugins in Appearance > Plugins and check how it works.

Best Regards

I just updated the theme and clear all cache. Same issue. I cant update Woocommerce due to dependencies.

Hello,

Please enable showing revies in Woocommerce > Settings > Products: https://gyazo.com/7d2e0a0c6c2e21e8549eb591ff77e39c

Best Regards

Its suppose to be disabled. We are using stamped reviews. See screen shot.

Attachments:

You must be logged in to view attached files.

Hello,

If you use a plugin you would better contact the support of this plugin. We do not have instructions.

If you have any questions please feel free to contact us.

Best Regards

[Author]

Posts