Reviews problem

Hello!
Your theme is simply amazing!
But I really need help!
After the user leaves a review about the product is a redirect to this review.
But the page is updated and cuts the entire header of the site leaving an empty space under the footer.
(but if page refresh then everything appears back)
Help to solve this problem please…

Thank you so much

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Url product

Hello,

Thank you very much for choosing our theme and for contacting us.

Reviews are the Woocommerce functionality and our theme does not influence that. Please check how it works on Storefront theme. Try to disable plugins not related to the theme, perhaps you plugins conflict Woocommerce.

Best Regards

But on theme “storefront” everything works fine.
And even the page is not updated.

Thank you so much!

Help please…

Thank you so much!

Hello,

Please deactivate all the plugins not related to the theme and provide your site admin access to the private area.

If you are using a child theme switch on the parent.

Best Regards

I disabled all the unrelated plugins, the error remained the same.
I don’t know how to include a parent theme. (If I use child)

Thank you so much

Any news on my topic?
Will you tell me when I can activate the plugins back?

Thank you so much!

Hello,

As soon as you add a review page reloads, as soon as page loads you see the review https://gyazo.com/8c547cf123ebaf8434d465270b0ee174

I checked the Storefront as soon as the review has been added a user stays at the tab with reviews.

Best Regards

Here’s what happens when you add a review….

https://drive.google.com/open?id=1Isuh9TXsfuW00jPFmjoozc6xViiOHQZ7

Can this be corrected?

Thank you so much!

Could you please reinstall our theme to be sure that you don’t have any changes in the theme files/

Can I reinstall the topic tomorrow?

Can I reinstall theme tomorrow?

OK, contact us when you will be ready.

Thank You so much!

Good morning I reinstalled the entire site from scratch while it seems to work.
Tell me, I want to restore yesterday’s backup, and put the theme on it again, how do I correctly reinstall the theme?

Thank you so much!

To reinstall the theme you need to go to Appearance -> Themes and delete your current version. Then, click on Add new button and upload the newest version.

Please tell me how to enable the ability to edit and delete reviews directly from the reviews page.

Thank you so much!

Hello,

In order to edit the reviews, enter the product page and find the tab http://prntscr.com/mle1th

If you do not see it, go to the Screen options in the right top corner and enable the tab.

Best Regards

I reinstalled the theme, database and wordpress, but the problem remained where there is no “RELATED PRODUCTS”.
If there is one product in the category, there are no “RELATED PRODUCTS”.
And the review is written incorrectly.

Help please the problem in theme.

Thank you so much

Hello,

Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

Regards

I installed the theme twentysixteen
Everything works with her.

Please, activate it and send us a link to the product with related products. And send us your current admin access.

With related products
https://naenote.ru/product/eames-plastic-side-chair/

Without related products
https://naenote.ru/product/decoration-wooden-present/

Do you mean that this product https://naenote.ru/product/eames-plastic-side-chair/ has related products with default theme and doesn’t have with WoodMart?

No I mean that product reviews do not work correctly if the product does not have related products.

I made a video.

Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue

body .website-wrapper {
   overflow: hidden;
   overflow-y: hidden;
}

Paste into style.min.css???

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