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Save problem (URGENT)

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #609466

    giova.marini
    Participant

    After the last update on the theme settings, clicking the save options button redirects to the options page of WordPress without saving anything. ( same problem on all my site with WoodMart Theme )

    GO TO.. options page of WordPress
    Attention: This page allows you to directly access the site’s settings. Here you can break things. Be careful!

    #609495

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #648088

    giova.marini
    Participant

    Same problem but after update in more of 12 sites..

    I have installed new site only for you for test the problem:

    when you go on https://woodmart.unatemplate.com/wp-admin/admin.php?page=xts_theme_settings and save otions is not save and go on https://woodmart.unatemplate.com/wp-admin/options.php

    #648348

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    This issue is caused by the low PHP max input vars limit on your server. You can increase it in PHP configuration. Check your current limit in Dashboard -> WoodMart -> Status. https://gyazo.com/f7d37b355f9f8ab7401895394864350d
    You can contact your hosting provider for help on this matter.

    Kind Regards

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Viewing 4 posts - 1 through 4 (of 4 total)