Scroll Issue

Hello,

I’m having an issue where I can’t scroll past the content loaded immediately onto the screen. I’ve been troubleshooting for hours and the issue keeps reoccurring. I have cleared browser caches, server caches, deactivated all of my plugins, uninstalled and reinstalled Woodmart and Woodmart child, and the issues doesn’t go away. It occurs in Chrome and Safari and on desktop and mobile. The only thing that makes the issue go away is when I use the Twenty Twenty-Four theme. Please help to resolve this. I have included a Loom video in the private content section.

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back. Also, send me valid wp logins details of your site.

Kind Regards.

You have permission to deactivate plugins and change the theme. Login details are below.

Hello,

Looks like it was a cache issue, after deactivating the cache plugins the issue is gone – https://gyazo.com/8255f7ea5c801489aa2ac9d8886c87b2, so if on your side you still have the same issue, clear the server/site caches and recheck the issue.

Kind Regards

[Author]

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