Scroll to top issue

Hi there,
First, I must say that I am extremely satisfied with the theme, and this is my second purchase.
Now, I have an issue with the scroll-to-top option on variation selection. It just doesn’t work and it’s crucial for my site because there are a lot of variations to choose from and customers need to see those variations before purchasing.
I tried to mend it myself but I couldn’t because my knowledge of code is not so good.
I tried to change the settings- but it didn’t work
I tried to deactivate all the plugins except the ones that are needed for the theme to function- didn’t help
I tried deleting some plugins, reinstalling, and changing settings- it didn’t work.
As I told you, I really tried everything that I could use to solve the problem, but no. It is still there.
Once again, that plugin is must have, especially on mobile devices.
I also searched your support forum for a solution, but every time I stumbled on the same or similar problem, you asked for admin login details for you to fix it, so I’m sending those to you in advance.
Please bear in mind this is a live site. Please be careful with other settings and the time spent fixing it.
I would like an explanation for the problem if possible if that problem appears again.
Thank you

Also, on my second website, I have a custom header and it looks fine, but the problem is the sticky header. It just looks ridiculous. I will send you screenshots for both. I tried different settings, but nothing seems to work.
What I would like is, a sticky header looks exactly the same as a regular header on top of the page. Is that possible?
Thank you in advance

Attachments:

You must be logged in to view attached files.

I see that you answered other support problems, but you ignored my question and didn’t even log in to my website. Can you tell me what’s happening?

Hello,

1. Send me the URL of the product where that “scroll to top” doesn’t work and confirm the permission for plugins deactivation and switching to the parent/default theme for testing.

2. Can I change some settings for testing the header appearance?

Looking forward to collaborating with you!

Kind Regards

Dear Luke,
gladly
1. Scroll to top doesn’t work on any of the products anymore, no matter what variation you select. I tried several browsers and it’s extremely important to work on mobile devices for me.

1. I confirm that you have my permission to confirm the permission for plugins deactivation and switching to the parent/default theme for testing.
Just please be careful. I will turn Maintenace in the meantime.

2. On another site where I have issues with the header, you can change settings as you wish.

Please, I must repeat again. I would like to know if you insert some code or make some changes so I can repeat that in the future after an update or something similar.
P.S. Can you add some code that will scroll to top on the variation selection? Just an idea

[Luke Nielsen]

Hello,

1. That option of “Scroll” works if the Image is defined for variation – https://prnt.sc/_8KBbTNJR3Cg

2. I have disabled this option – https://prnt.sc/wLttKkDZf_oQ and made the sticky header height the same as on the desktop. Also, paste the code below in Theme Settings -> Custom CSS -> Global Custom CSS area.

@media (min-width: 1025px) {
    .whb-boxed .whb-main-header {
        max-width: calc(var(--wd-container-w) - 30px);
        margin-inline: auto;
        width: 95%;
    }
    
    .whb-boxed .whb-main-header .whb-row>.container {
        padding-inline: 30px;
    }
}

Kind Regards

• This reply was modified 5 months, 3 weeks ago by Luke Nielsen.

Dear Luke,
THANK YOU!
I knew that you would be fast and would get the problem right.
It all looks great now.
Regarding the Scroll to top option, it works, but sometimes it needs time to recognize variation selection. It is good for now. I hope it will work fine in the future.

Thank you again

Sincerely
Drago

Hello,

Thank you for your kind words! We’re always happy to help. If you have any more questions in the future, don’t hesitate to ask.

Have a great day!

Kind Regards

[Author]

Posts