Scrollbar is not displayed

Hello team,

I have seen the beautiful product slides in your ‘Vegetables’ demo, the scrollbar is always visible. I have exported the layout and imported it into our site, but unfortunately the scrollbar is not displayed. I also can’t ‘swipe’ each element individually like in your demo.

I have already checked in the theme settings that the scrollbar should be displayed permanently with a height of 3px… unfortunately it still does not work.

Video 1: https://youtube.com/shorts/RaNSMCp2Ekw
Video 2: https://youtube.com/shorts/MpFqsT_PQpY

What have I overlooked here?

Thank you very much for your help!

Hi Marco,

Thanks for reaching to us.

I checked on my mobile and scrollbar is always visible. Please confirm me back if you resolved it.

Regards,

No, I cannot confirm this after several tests with independent devices (iPhone). The scrollbar is visible on the mobile site on a desktop PC, but not on smartphones. See the video I have already uploaded.

Hi Marco,

Unfortunately, it requires complicated customization to make it work, which is out of our basic support.

Thanks for understanding our limitations. Let me know if you have any questions.

Kind Regards

I really don’t understand that. Surely the scrollbar is visible in your official demo? What’s the problem?

Hi Marco,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

Please disable Hide scrollbar option and check again https://prnt.sc/9841WNrKhu7X

Kind Regards

Nope, it doesn’t help. The scrollbar is simply not visible on the iPhone, regardless of the browser, as in your demo. How can I better analyse and find the error?

Hi Marco,

First of all, I’m really sorry have taken long time to reply you due to my National Day.

You need to disable this option on both Desktop and Mobile as well https://ibb.co/6yJ3QJK

Regards,

Hi, I have found the cause: As soon as the ‘Imagify’ plugin is active, the scrollbar is no longer displayed. Perhaps you would like to check this combination…

Hi Marco,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

[Author]

Posts